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Privacy Statement

We value your privacy and are committed to complying with the terms of the General Data Protection Regulation (GDPR) regarding the responsible and secure use of your data.We are also registered with the Information Commissioner's Office (ICO). As part of providing psychological services we will collect and hold some personal data. Please read below for an explanation of what information we collect and why, how long this information is kept and what your rights our with regards to this data.


When you engage with Progression Psychology Practice, you will be asked to consent to your data being processed in line with this policy. Each member of Progression Psychology Practice is responsible for their own data management, will uphold this privacy statement and will have their own GDPR compliant privacy statement.

Information which is collected


We will collect personal details such as your name, date of birth, gender, General Practitioner name, telephone number and email address. We will also ask you for contact details for the person you nominate as your emergency contact. We also collect potentially sensitive information you give us regarding your personal and family background and mental health conditions.


How this information is used

  • To provide psychological therapy to clients of Progression Psychology Practice

  • To inform you of changes in appointments and/or the services which Progression Psychology Practice provides.

  • To fulfil any administrative, legal, ethical or contractual obligations.

  • To contact your nominated person for support or assistance if necessary

What information will we share:

We will not share any information about you to other people of organisations except for the following situations:


  • Where you consent, we may share information with relevant medical professionals or others who you have requested/agreed that we contact.

  • If we believe there to be a risk of harm to you or others, then we may pass on information to the relevant agencies to help prevent this from occurring.

  • If there is a legal reason to, for example in the prevention of terrorism, to safeguard vulnerable adults or children or to prevent a serious crime.

  • Should a psychologist be incapacitated, then their clinical will will be actioned. This will involve a named professional colleague being given contact details in order to notify the psychologist’s clients.Psychologists are ethically required to engage in regular clinical supervision. We gain supervision from accredited practitioners who operate within their accrediting body’s supervisory and ethical framework.


How your information is kept safe


  • We each take responsibility for securely storing the information which you provide. As part of this we will take all reasonable precautions against the risk of misuse, loss or alteration of the information you provide. Electronic files are stored on password secured devices with appropriate virus protection software.  Paper records are stored within locked filing cabinets, and are kept separately from any identifiable personal information. Session notes and other records are destroyed 7 years after the completion of therapeutic work.

  • Should a data breach occur, we will report this to the Information Commissioner's Office within 72 hours. A request for personal data will need to be made through a data subject access request and will be supplied in one month of the request.


Your rights


Under the GDPR, you have the right to:


  • Access your personal data - Rectify, erase or restrict your data - Object to the processing of your data - Request transfer of data (data portability).

  • You may withdraw your consent for Progression Psychology Practice to hold and process your data at any time. However, if you do this while actively receiving psychological services, the services would have to end. You can withdraw your consent by stating this on an email to Progression Psychology Practice our email addresses/ website email address.

  • If you have any concerns about the way Progression Psychology Practice handles your data please contact the Psychologist you are working with. If you feel this has not been resolved effectively you have the right to contact the Information Commissioner’s Office (



Changes to this policy

This document is subject to review and may be amended in future. It was last reviewed  October 2018.

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